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WHEN THINGS CAN GO WRONG

Climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.

The above statement is a direct lift from the participation statement of the British Mountaineering Council. At first reading it may sound a little scary, but rest assured, we at Mountain Experience take your safety (and ours!) very seriously. All our activities are assessed for risk and we minimise it where we can. However, the beautiful mountains and hills that we work in can become serious places when conditions change and in fact, for many people, that is part of their allure.

All our courses or events are run in accordance with National Governing Body guidelines for the particular activity and we aim to provide maximum fun, safety and adventure whilst remembering the importance of the participation statement.

Your rights and our expectations

Mountain Experience welcome anyone who is able to take part in their activities. We will not discriminate against you and we do not expect you to discriminate against our staff or other customers. Discrimination means treating someone worse than other people because of who they are and may be an offence in law.

The Equality Act 2010 covers you at work and when you use services, such as shops, hotels or gyms, hospitals or other free services.

If you are not happy with the way you are being treated by Mountain Experience or whilst in our company, please raise it with the instructor at the time. We will endeavour to put things right there and then or as soon as we possibly can. You may prefer to make complaints in writing and they can be sent via the Contact page on this website or by Snail Mail to Mountain Experience at the address on your invoice. We will endeavour to deal with complaints as quickly as possible and in any case within 28 days.

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